Buying bus tickets to Santiago online was a very stereotypical South
American experience.
A couple of weeks ago, when we realized flights from Cordoba to Santiago would
be very expensive on the weekend (when we needed to fly to meet up with my
mom), we changed our plans and did a road trip that ended in Mendoza, assuming we'd save money and enjoy some scenery with a bus from Mendoza to Santiago.
Part of the reason we decided to do this is that the Rome2Rio results
indicated it would not be a very painful bus, by South American standards.
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3 - 5 hours? We can do this, no problem... |
So, we headed out for the road trip, figuring that with 2 nights in Mendoza,
we should be able to find bus tickets once we got there.
The afternoon of our arrival in Mendoza, after checking in to the Hyatt and
receiving AMAZING treatment, we fired up our laptops and started our Internet
research to solidify the next phase of our travels.
First, E asked Google Maps how long the bus ride was.
Google predicted 7 hours.
WHAT?
Then, I looked up *actual* tickets (instead of Rome2Rio falsified
links), while E scoured the Internet for blog posts.
Turns out, the driving time is typically 5
hours, and time at the border is usually 2 hours.
Of course it is.
Oh well, we still had to get to Santiago and
we had nothing but the Andes between us and it, so we were fairly committed to
this plan, even if it was going to be much longer than anticipated.
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Border Crossing at Los Libertadores, high in the Andes |
After confirming with the concierge which companies were reputable, we
picked the bus tickets we wanted to do on busbud.com (we splurged the extra $6 each for cama) and I tried to buy them.
For my first attempt, I filled in all of the information and selected seats,
but, at the very last moment, despite having an AMEX logo and verifying my AMEX
number as valid, busbud.com informed me that it couldn't accept AMEX and, of
course, it deleted all of our trip information (including full name, passport,
birthday, etc.).
After the next attempt, I appeared to have successfully booked the tickets
for the date and time we wanted, with the seats we wanted on the 2nd story of
the bus so we could enjoy the views of the Andes without other cars blocking
us.
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View of the Andes over the grapes of Mendoza. |
However, 2 hours later, when I went to confirm the booking I saw 2 emails,
the first explaining that "something had gone wrong" and my booking
hadn't gone through, and the second confirming our tickets for the time we'd
selected, but one day too early.
I tried to deal with their "support" via email, whatsapp, and
phone. After an hour or so of lots of effort but no results, I finally
decided to try to book tickets again, and just dispute the original charge with
my credit card. This time, there were no available seats on the second
story, which was a bummer, but we accepted it and booked anyways.
The new tickets came through, and they were for the correct date and time, however,
they had decided that we both had Canadian passports (I can assure you that
Estados Unidos and Canada were not next to one another on the drop-down
list). The nice thing about having been in South America for so long, though,
is that we knew the Canada/US mixup was not going to be a problem. Or, if
it was a problem, it would be solved, it would just take some time.
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One the road -- headed up. |
About an hour before our departure I got an email from Busbud.com saying
they’d refunded the first tickets less a 20% charge.
I then got a second email saying the same
thing.
I’d already printed the tickets,
so I decided to ignore the concern in the back of my head that the second
cancellation was for that day’s tickets and we headed to the station.
The departures screen showed several departures to Santiago, but none on our
company (Nevada – highly recommended), nor at our departure time.
So, we walked to the Nevada counter, which
was across from a big Nevada bus and a sign indicating that it was leaving for
Santiago when we expected to go.
We bought some sandwiches, water, crackers, and candy (no one keeps single pesos in
circulation in Argentina, and often the small bills and coins are hard to come by, so if you are due 8 pesos in change, many stores simply ask you
which flavor of candies you’d like your pesos in). Then we joined the bulge of chaos
when they opened the bus for boarding.
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It was dry season, but even so, melting snow made small rivers. |
The conductor checked our tickets, asked our nationalities, and as expected
didn’t flinch at the difference between the booked nationality of Canadian and
actual nationality.
In fact, he decided
with a shrug that he didn’t need to see our passports at all (he seemed to
convey the idea that it was our problem if we got stuck at the border, not
his).
Our luggage was loaded quickly, we tipped the steward, grabbed our luggage
tags, and boarded the bus.
We tried to find our seats, but were confused and pleased to learn that they
weren’t the lower level seats we’d been forced to book online, and instead,
they were the upper level seats we’d tried to book on the 2
nd
attempt.
Score.
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Almost to the top. |
We departed on time and enjoyed 2.5 hours of gorgeous views all the way to
the border.
At the border, the bus stopped and we were given an opportunity to use the
restrooms, buy some food, etc.
Half an
hour later, we were back in the bus and still waiting to pull forward into the
*real* line (not the parking lot where the buses waited until it was their turn
to get in line).
Finally, an hour and a
half after arrival, we were back in line and inching forward.
At some point, our bus was cleared for immigration and we were told to leave
our hand luggage on the bus and go clear through Chilean PDI.
We waited in our own line and a window was
dedicated to (slowly) clearing everyone on our bus.
I noted that all of the Argentinians on our bus
had taken *all* of their hand luggage off the bus, and I wondered if I’d made a
big mistake by leaving my backpack and only taking my wallet & camera
bag.
But, as E & I agreed, there was
nothing we could do about our daypacks now…
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Switchbacks down the steep Chilean side of the Andes. |
After clearing immigration, we were told to reboard the bus, grab our hand
luggage, and wait in line, between two long metal tables, this time holding our
hand luggage.
The drug/food dog came
through and happily sniffed everyone and everything a few times, but otherwise,
this period was essentially an hour of nothing much happening except the bus
conductor, his assistant, and the customs folks counting our group out loud
every 2 minutes or so.
Oh, and random
folks would occasionally get called back to go do some additional immigration
processing, but it appeared to be only folks who were traveling on ID cards and
not passports, so we weren’t too concerned.
At some point during this wait our checked luggage was brought through the
customs area and sent through the x-ray machine, to be loaded back into the
belly of the bus.
Finally, 2h15 after we arrived at the boarder, and after being counted at
least 100 times, everyone agreed that our entire bus had cleared immigration
and was inline in customs with their hand luggage.
Now, we were all told to send our hand luggage
through the X-ray machine, one-by-one, and then to board the bus.
Because, you know: streamlining? Pipelining?
Parallelism?
These are not things that
South America does well.
I can’t even
imagine how much delay could be saved by simply requiring that everyone take
their hand luggage with them through immigration, then customs X-ray, and then
reboard the bus on the assigned seat all in one motion.
But, if there’s one thing I’ve learned here
it’s that they really don’t care about saving time.
So, we were on the road after 2.5 hours and we headed down the famed
switchbacks to lose altitude down the Andes into Santiago.
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More switchbacks. Surprisingly smooth ride and great road condition. |
Unfortunately, our scheduled arrival was for 5 PM on a Friday.
Due to the additional delay at the boarder,
we hit the outskirts of town at 6, which means we sat in traffic for an hour to
get to the station.
So, 9 hours after we
left Mendoza, we were dropped off in front of (not within at a gate) the train
station.
We walked around trying to find a bank to get some Chilean pesos, but the
first suggestion from Google was super wrong, so we headed into the nearest
casino with our packs and asked where we could get some cash (casinos always
know!).
Thankfully, Chile is a sane
country about money and they do intelligent things like putting ATMs that work and have cash in the
metro station, so we were able to get some cash, buy a metro card, and make our
way to the AirBNB by 8 PM.
Our second day in Mendoza I got a response from busbud via whatsapp apologizing for the delay and asking if there was anything they could do. (You know, 2 days after the first reservation that needed to be canceled. And 1 day after the second reservation I could have used some help making on credit due to the cancelation.)
And that’s our the story of how we crossed the Andes by bus.